Amherst, Massachusetts
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I bought a set of Abbesses dinner plates made by Canvas Home.Although they are marked 'microwave safe', one exploded in the microwave.

I sent a picture of it to Canvas Home customer service, asking if they might replace it. I assumed that the plate was defective somehow. They gave me a total runaround, saying it was too late to 'return' a product and so forth. When I asked for contact info for the person in charge of customer relations, they did not respond at all.

Hard to understand the logic of treating a good (former) costomer so shabbily, especially when there are so many companies with really great customer service.Guess they have too much business, or maybe they just don't care.

Reason of review: Poor customer service.

Monetary Loss: $20.

Preferred solution: Let the company propose a solution.

I didn't like: Poor customer service.

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